How do I add to the shopping cart?
You can add to the shopping cart basket directly from the products thumbnail page or from the detailed page of a product. Next to the main image of every product there is a box titled "add to cart", within this box there will be a button which you can click on to add this item to the basket.
-Top-

How do I know my item has been added to the shopping cart?
Once you have clicked on the "add to cart" button to place the item in your shopping cart basket, your page will refresh and the item will be added to your cart. You can then locate the shopping cart basket in either side columns of the online store or the link to "Edit Cart" in the top menu navigation bar. Your items will be listed in the basket, you can also edit them further from here.
-Top-

How do I get to the checkout?
First locate the shopping cart basket in either side columns of the online store or the link to "Checkout" in the top menu navigation bar. When the link to "Checkout" is clicked on, it will take you directly to the secure checkout for completion of the purchase.
-Top-

How do I edit my items?
First locate the shopping cart basket in either side columns of the online store or the link to "Edit Cart" in the top menu navigation bar.
-Top-

How do I check the shipping cost on my items?

First add the items to your cart you wish to find shipping costs for, then locate the shopping cart basket in one of the side columns of the online store. In this box you will see a link to "calculate shipping". From this page you can enter your country and postcode to calculate the shipping cost on the items in your cart. You can then decide whether to proceed and complete the purchase. All orders within Australia are sent at $9.95 registered post, express post is offered during peak periods based on size and weight of parcel.

-Top-

How do I know my order has been received?
Once an order is received by the store administration, you will receive an order confirmation email to the address you entered during the sites secure checkout.
-Top-

How do I track my order? Has it been shipped?
You can check the status of your order by clicking into the "Order Tracking" section via the link on the top menu navigation bar. The tracking number provided in shipping email may not be available for online tracking for up to 24hr.  We currently ship most parcels within Australia using Australia Post eParcel or Fastway Couriers. 

 -Top-

My order never arrived
Please contact us here, if your order has not been received within 7 days of shipping date or 9 days after payment.

-Top-

An item is missing from my shipment.
Please contact us here, and include order number if your order is incomplete or incorrect.
-Top-

When will my backorder arrive?
Your item will be received within the time frame recommended on the product page of the item when it was purchased. If the item is later than expected, please contact the us via the "contact us" page.
-Top-

How do I create an account?
In the side column of the online store you will see a members box. In this box you can click on the link to go to the secure log in or account creation page. Once you have created the account, you can use this for future purchases where the items you place in your basket will be remembered even if you leave this online store and come back later.
If you are a member with a discount for all purchases, you will need to log in first to ensure the discount is applied to your purchase.
-Top-

I forgot my password.
On the edit page of your account, found via the "Members" box, there is a link called "Forgotten your password? Click here." This is where you can have your password emailed directly emailed to you.
-Top-

Do you ship to my country?
We currently ship only within Australia.
-Top-

What are my payment choices?
We accept Visa & Mastercard, Direct Deposit into Westpac bank account, Paypal, Australian Money order and bank cheques.
-Top-

When will my order ship and what are my shipping charges?
99.9% of stock is held in our own warehouse, orders are shipped within 48hrs of being received and will take between 2-6 days for delivery to most areas within Australia.  Items not currently held on site are clearly stated in the title or description with excepted shipping date/days.

 -Top-

Price
All prices in the shopping cart are guaranteed to be fair and accurate in our industry market, they will not alter from the time of your purchase to the time you are charged. All prices are in AU Dollars.

-Top-

Privacy Policy
 
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully. 

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.  

We will not e-mail you in the future unless you have given us your consent. 

We will give you the chance to refuse any marketing email from us in the future.  

The type of information we will collect about you includes:  
your name, address, phone number, email address, credit/debit card details 
 
We will never collect sensitive information about you without your explicit consent.  
 
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.  
  
The personal information which we hold will be held securely in accordance with our internal security policy and the law.  
 
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.  
   
If you have any questions/comments about privacy, you should contact us. 
.
-Top-

Security
This shopping cart has 128bit Secure Socket Layer protection, the highest level protection for internet sales. The checkout securely encrypts all payment information when a small padlock appears in the bottom right hand corner of your internet browser.
-Top-

I have a question on my charges.
Please contact us via the "customer service" page if you have any questions regarding your order.
-Top-

I need a copy of my receipt/invoice
We do not include printed invoices in parcels unless order is in a business name or clearly a business order, if you require a tax invoice please note this at checkout or request a copy via email: sales@sunshinemarkets.com.au 

-Top-

When will my credit card be charged?
Your credit card is charged immediately on purchase, if your card can not be charged, the goods you ordered will not be sent. If you have purchased an advance order item we suggest you select credit card processing offline or bank deposit as payment, we will charge your card when goods are ready to send or contact you to make payment.
-Top-

How do I find my product?
There are three ways to find the item you are looking for. 1) Browse through the stores categories. 2) Use the search tool to find the item through keywords. 3) Browse by brand.
-Top-

How do I contact you?
You can contact us via the "customer service" page located in the storefront or by emailing us.
-Top-